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Why Every Home Services Business Needs a Fractional CMO and a Strategy First Approach

Hans Oliver • February 9, 2025

Does your marketing make you feel like you are throwing money away?

As a home services business owner, you know how crucial marketing is to staying competitive. But let's be honest—between managing operations, handling customer inquiries, and overseeing crews, marketing often falls to the bottom of the priority list. You might have tried running Facebook ads, hired an SEO agency, or even dabbled in Google Ads, only to feel like you're throwing money at marketing without clear results.

That's where a Fractional Chief Marketing Officer (CMO) and a Strategy-First approach come in. Instead of blindly investing in marketing tactics, a Fractional CMO ensures your marketing efforts are backed by a strategic foundation—one that drives real growth, improves ROI, and positions your business for long-term success.

Let's talk about.....


What a Fractional CMO is and how they work

Why the Strategy First approach is a game-changer for home service businesses

How combining both can transform your marketing and bottom line



What Is a Fractional CMO?

A Fractional CMO is an experienced marketing executive who works with your business on a part-time or contract basis, providing high-level Strategy, leadership, and execution without the cost of a full-time CMO. They act as your trusted marketing partner, ensuring your business has the right plan, the right execution, and the right results.

Unlike hiring a traditional marketing agency focusing on one or two services, a Fractional CMO oversees your entire marketing strategy, aligning all efforts to work cohesively. They ensure that your branding, website, social media, SEO, advertising, and lead generation efforts are working together, not in silos.


The Problem with a Tactics-First Approach


Most small business owners fall into the tactics-first trap—where marketing efforts are driven by trends or quick fixes rather than a cohesive, long-term strategy.


This leads to:

  • Wasting money on marketing that doesn't generate leads
  • Inconsistent branding and messaging that confuses potential customers
  • A lack of clear direction resulted in stop-and-go marketing efforts


For example, you hire an SEO company to help improve your website ranking. They optimize a few pages, get some backlinks, and after a few months, your rankings improve slightly. But are those visitors converting into paying customers? Do they even fit your ideal customer profile?

Or you could run a PPC campaign for HVAC repair services. You get clicks, but they're mostly from people outside your service area or customers looking for ultra-cheap solutions. Without a strategy to attract the right leads, you end up spending money without seeing significant returns.


Why the Strategy First Approach Matters



A strategy-first approach flips the script by ensuring your marketing has a solid foundation before executing any tactics.


Here's how it works:


1. Understanding Your Ideal Customers

Who is your perfect customer? A homeowner in an upscale neighborhood looking for premium gutter installation? Or a busy family needing fast and reliable HVAC repairs? A Strategy First approach defines your audience clearly, so you stop wasting money on marketing that attracts the wrong customers.


2. Positioning Your Business as the Best Choice

Let's be honest—the home services industry is crowded. A strategy-first approach helps differentiate your business from competitors. Instead of just saying, "We offer quality service," your marketing can highlight:


  • Unique value propositions (e.g., "The only HVAC company in Little Rock offering same-day emergency service with a satisfaction guarantee")
  • Customer success stories that build trust
  • Messaging that speaks directly to your customer's pain points


3. Choosing the Right Marketing Channels

Not every marketing channel is right for every business. A Strategy First plan identifies where your ideal customers are and focuses efforts there. For example:

  • SEO and Google Ads might be your best bet if your customers search for services online.
  • A reputation management and referral program could be more effective if referrals drive your business.
  • Targeted Facebook and Instagram ads could work better than broad, expensive campaigns if customers are on social media.


4. Setting a Measurable Plan for Growth

With a strategy-first approach, marketing isn't guesswork. Instead of spending money and hoping for results, you get:

Clear, measurable goals (e.g., increase leads by 30% in six months)

Tracking systems to measure performance and optimize accordingly

A roadmap that ensures every marketing dollar is used wisely


How a Fractional CMO + Strategy First = More Leads & Sales

So, why combine a Fractional CMO with a Strategy First approach? Because Strategy alone isn't enough—you also need expert execution.


A Fractional CMO doesn't just create a plan; they also:


  • Oversee and manage marketing campaigns
  • Ensure marketing teams or agencies are aligned with your goals
  • Adjust strategies based on data and performance
  • Help your business grow without wasting time and money

Think of it like this: if your business is a car, the Strategy First plan is your GPS, and the Fractional CMO is your experienced driver who ensures you stay on course, avoid traffic, and reach your destination efficiently.


Real-World Benefits for Home Service Businesses

Consistent Lead Generation – No more guessing where the next customer will come from.

Higher ROI on Marketing – Every dollar spent is tracked and optimized for results.

Stronger Brand & Reputation – A clear, professional presence that attracts high-value customers.

More Time for You – Focus on running your business while a seasoned expert handles marketing.


Is a Fractional CMO Right for Your Business?

If you've ever felt frustrated with your marketing efforts, struggled to generate consistent leads, or worried about wasting money on ineffective strategies, then yes, a Fractional CMO with a Strategy-First approach is the solution you need.

Instead of hiring a full-time marketing executive (which can cost $150K+ per year), you can get expert-level marketing leadership at a fraction of the cost.


Take the Next Step – Schedule a Consultation

At Edgewood Solutions, we specialize in helping home service businesses like yours develop a clear, results-driven marketing strategy—and execute it with precision.

Stop wasting money on ineffective marketing

Get a roadmap tailored to your business growth

Work with a Fractional CMO who understands your industry


👉 Schedule a free consultation today

and take control of your marketing. Let's build a strategy that works!

Schedule a FREE consultation

Hans Oliver, Fractional CMO, Little Rock, Arkansas

Hello, my name is Hans Oliver, and I am a Fractional CMO at The Edgewood Solution. First off, thank you for visiting—I’m thrilled you’re here.


Over the years, I’ve had the privilege of working with businesses just like yours, helping them overcome marketing challenges and unlock their full potential. I understand that navigating today’s competitive market can feel overwhelming. You’re juggling endless priorities, and it’s not always easy to find the time or resources to focus on the strategic marketing initiatives that drive true growth.


That’s where I come in.


As a Fractional CMO, my mission is to provide your business with the expertise, leadership, and personalized strategies you need—without the expense of hiring a full-time executive. Whether it’s developing a clear marketing roadmap, leading your team toward measurable goals, or optimizing your campaigns for maximum ROI, I’m here to help your business thrive.


But enough about me—this is really about you and your goals. I’d love the opportunity to connect and learn more about your business. Let’s talk about your unique challenges and explore how we can work together to take your marketing to the next level.


Feel free to book a meeting with me directly. There’s no pressure, no hard sell—just an open, honest conversation about your business needs and how we might help. Click the link below to schedule your free consultation.


Book a Meeting with Hans


I look forward to speaking with you and discovering how The Edgewood Solution can help your business grow.


Warm regards,

Hans Oliver

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