FAQ's

Frequently Asked Questions

General FAQ's

  • What services does Edgewood Solutions offer?

    Our marketing agency offers a comprehensive range of services including digital marketing, social media management, search engine optimization (SEO), pay-per-click (PPC) advertising, content creation, email marketing, and website development. We tailor our services to meet the unique needs of small to medium-sized businesses.

  • How do you measure the success of a marketing campaign?

    We measure the success of a marketing campaign using key performance indicators (KPIs) such as website traffic, conversion rates, click-through rates (CTR), return on investment (ROI), and engagement metrics. We provide detailed reports to track progress and adjust strategies as needed.

  • What is your approach to developing a marketing strategy?

    Our approach to developing a marketing strategy begins with understanding your business goals, target audience, and competitive landscape. We conduct thorough market research and collaborate with you to create a customized Marketing Playbook that aligns with your objectives and budget.

  • How long does it take to see results from a marketing campaign?

    The timeframe for seeing results can vary based on the type of campaign and the specific goals. Generally, SEO efforts can take several months to show significant improvement, while PPC campaigns can yield faster results within a few weeks. We set realistic expectations and continuously monitor performance to optimize outcomes.

  • Can you work with our existing marketing team?

    Absolutely! We can collaborate with your existing marketing team to enhance your current strategies or take on specific projects where you need additional expertise. Our goal is to seamlessly integrate with your team to achieve the best results.

  • What is your pricing structure?

    Our pricing structure depends on the services you require and the scope of the project. We offer flexible pricing models including hourly rates, project-based fees, and monthly retainers. We provide a detailed proposal and transparent pricing to ensure you get the best value for your investment.


Fractional CMO FAQ's

  • What is a Fractional CMO

    A fractional CMO, also known as a Part-Time Chief Marketing Officer, serves as the marketing leader responsible for developing and overseeing the marketing strategy and managing the marketing team. Fractional CMOs are usually engaged by businesses that require executive-level marketing expertise but do not need a full-time CMO.

  • What are the responsibilities of a Fractional CMO?

    • Develop and manage your marketing team's short-term and long-term strategy.
    • Deciding and committing to which marketing strategies are best for your business, such as SEO, content marketing, paid advertising, or a podcast, etc.
    • Solving marketing problems that will arise and need to be resolved quickly.
    • Leading the marketing department and inspiring team members.
    • Hiring new employees and building out your team for long-term success.
    • Working with outsourced agencies leaning on their experience.
  • Why hire a Fractional CMO

    A business benefits from a fractional CMO when it needs the leadership and expert marketing strategy skills of a Chief Marketing Officer, but doesn't require these services on a full-time basis.


Customer Journey Mapping FAQ's

  • What is a customer journey and why is it important for my business?

    A customer journey maps out the entire experience a customer has with your brand, from initial awareness to post-purchase interactions. Understanding this journey is crucial because it helps identify key touchpoints where you can engage and influence customers, ultimately leading to increased satisfaction, loyalty, and conversions.

  • How do I start creating a customer journey for my business?

    Start by identifying your target audience and understanding their needs and behaviors. Next, map out the different stages of their interaction with your brand, such as awareness, consideration, purchase, and post-purchase. Gather data from various sources like customer feedback, website analytics, and social media to gain insights. Use this information to create detailed personas and journey maps that highlight key touchpoints and opportunities for engagement.

  • What tools or software can help in building and analyzing a customer journey?

    Several tools and software can assist in creating and analyzing a customer journey. Customer relationship management (CRM) systems like Salesforce and HubSpot, analytics tools like Google Analytics, and customer feedback platforms like SurveyMonkey are valuable resources. Journey mapping tools such as Smaply and Lucidchart can also help visualize the customer journey.


    This is the CRM we recommend to all of our clients - click here

  • How can I identify and optimize key touchpoints in the customer journey?

    Identify key touchpoints by analyzing customer interactions and feedback at each stage of their journey. Look for areas where customers spend the most time or express pain points. Once identified, optimize these touchpoints by enhancing the customer experience through personalized communication, streamlined processes, and addressing any issues promptly. Continuous testing and feedback collection are essential for ongoing optimization.

  • How do I measure the success of my customer journey strategy?

    Measure the success of your customer journey strategy by tracking relevant key performance indicators (KPIs) such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), conversion rates, customer retention rates, and the time taken to move through different journey stages. Regularly review and analyze these metrics to identify areas for improvement and ensure your strategy is delivering the desired results.


Local Boost Bundle FAQ's

  • What is included in the Local Boost Bundle?

    Google Business Profile: Optimization and Management: Enhance your online presence and ensure your business details are accurate and engaging.


    Local SEO: Improve your visibility in local search results to attract more nearby customers.


    Reputation Management: Get more online reviews from your very own customers. Monitor and manage your online reviews to maintain a positive reputation.


    PPC Advertising: Targeted pay-per-click advertising on Facebook or Google to drive traffic and increase conversions.

  • How does Google Business Profile Optimization help my business?

    Google Business Profile Optimization improves your business’s visibility on Google Search and Maps. We optimize your profile by ensuring accurate business information, adding high-quality photos, and encouraging positive reviews. This increases your chances of appearing in local search results, attracting more local customers.

  • Why is Apple Maps Optimization important for my business?

    Apple Maps Optimization ensures your business is accurately listed and easily found on Apple Maps. With many users relying on Apple devices for navigation, optimizing your presence on Apple Maps can drive more local traffic to your business, improving visibility and customer reach.

  • What are the benefits of Local SEO?

    Local SEO focuses on improving your website’s visibility in local search results. By optimizing your site for local keywords, creating local content, and building local backlinks, we help your business appear in searches relevant to your area. This drives targeted traffic, increases brand awareness, and boosts local sales.

  • How does reputation management work?

    Reputation management involves monitoring and managing your online reviews and ratings. We help you get customer feedback, and encourage positive reviews.  A strong online reputation builds trust and credibility, attracting more customers to your business.


  • Can I purchase services from the Local Boost Bundle individually?

    Yes, each service in the Local Boost Bundle can be purchased individually based on your specific needs. However, they work best together to provide a comprehensive boost to your local online presence and maximize your marketing efforts.

  • How does PPC advertising on Google or Facebook benefit my business?

    PPC advertising on Google or Facebook allows you to target specific audiences with tailored ads, driving immediate traffic to your website. We create and manage your campaigns, optimizing them for maximum return on investment (ROI). This targeted approach increases your chances of reaching potential customers who are interested in your products or services.

  • How long does it take to see results from the Local Boost Bundle?

    The timeline for seeing results can vary based on your business and market conditions. Typically, improvements in online visibility and reputation can be observed within a few weeks, while more significant increases in traffic and conversions may take a few months. We provide regular updates and reports to track progress and adjust strategies as needed.

  • How do I know if the Local Boost Bundle is right for my business?

    If you’re looking to enhance your local online presence, attract more local customers, and improve your online reputation, the Local Boost Bundle is an excellent choice. Our team can assess your current situation and recommend the best combination of services to meet your specific goals and budget.

  • How do I know if the Local Boost Bundle is right for my business?

    If you’re looking to enhance your local online presence, attract more local customers, and improve your online reputation, the Local Boost Bundle is an excellent choice. Our team can assess your current situation and recommend the best combination of services to meet your specific goals and budget.


Websites FAQ's

  • What is the process for creating a new website with Edgewood Solutions?

    Our process for creating a new website involves several steps: initial consultation to understand your needs, design and layout planning, content creation, website development, testing, and launch. We work closely with you throughout the process to ensure the website meets your expectations and business goals.

  • How long does it take to build a new website?

    The timeline for building a new website can vary depending on the complexity and scope of the project. On average, it takes about 4-8 weeks from initial consultation to launch. We provide a detailed timeline during the planning phase and keep you informed throughout the process.

  • Will my new website be mobile-friendly?

    Yes, all websites we build are fully responsive and mobile-friendly. We ensure your website looks great and functions well on all devices, including smartphones, tablets, and desktops, providing a seamless experience for your visitors.

  • How do I transfer the management of my existing website to your agency?

    Transferring website management to our agency involves providing us with access to your website’s hosting, domain, and CMS (Content Management System). We will conduct a thorough assessment and migrate your site to our management seamlessly, ensuring minimal disruption to your online presence.

  • What services do you provide after taking over website management?

    After taking over website management, we offer a range of services including regular updates and maintenance, security monitoring, performance optimization, content updates, and technical support. Our goal is to ensure your website remains secure, up-to-date, and performing at its best.

  • What are third-party websites, and how can they help my business?

    Third-party websites are additional websites created to target specific markets, niches, or geographical areas. They can help your business capture more market share by reaching different segments of your audience, improving your online visibility, and driving more traffic to your main site.

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